The whale ahead....
LATEST UPDATE REGARDING THE SHIPPING DELAYS IN SEPTEMBER 2020
Regrettably, this project has suffered several delays – due to the Corona pandemic, which froze Chinese production right about the time when the whales were due to be made. This was followed by delays through the backlog in production and in international logistics.
The arrival of the whales at the respective ports was eagerly anticipated for August. They did arrive but due to an error by the forwarder ALL orcas went to the US and ALL blue whales went to Germany, instead of a share of each to the respective destinations. The forwarder is currently working on re-exporting the mistakenly shipped items to their final destinations. As you can imagine, this comes with a further delay for most orders. It is, unfortunately, not something we can influence at this point. We expect that some orders may take another 6-8 weeks to fulfil.
The current plan for fulfilling whale (pre-) orders is as follows:
- If you have only ordered blue whales and if you live outside the US/Canada, then your order has been fulfilled from Germany.
- If you have only ordered a Dirty Bird orca whale and if you live in the US or Canada, then we expect to be able to fulfil these orders in the course of September. If you have been eligible for a free blue whale, then we will assess whether it makes sense to split the shipments or whether you may have to wait for the arrival of the blue whales.
- If you have ordered both the Dirty Bird orca and a blue whale, or if you have ordered the orca and have been eligible to receive the free blue whale, then unfortunately, there will be another delay of 6-8 weeks until the shipments are reconciled at the respective warehouses in Germany and the US.
I am sorry for this further delay. It has not been a model of a smooth-run run project despite our best efforts and our frustration is likely to be as great as yours.
At this point, anyone who wishes to cancel their (pre-) order may do so without cost. However, a refund via PayPal is not possible since that payment method has been discontinued. Therefore, the process may take some time. Your order will be assigned to those waitlisted for the whales. If you were eligible for the blue whale, then unfortunately – except for those who assisted me during the “PayPal Crisis” in January – your claim to that will be forfeit.
If you need further clarification, please let me know. Please also understand that I cannot give you an exact date beyond the estimate given above for when the orders will finally be delivered. Further progress will be communicated on the website here and on Twitter/Facebook.
If you would like to obtain a blue whale from the inventory located in Germany, then please follow this link to the special product page.
You have snagged one of the extra-squishy Dirty Bird inflatable orcas? Congratulations! (If you haven't, then hurry up - the pre-order contingent is nearly gone!).
It will take a while until the actual thing(s) reach you - probably around June/July this year. This news section will be, amongst other channels like Twitter, Facebook and the store newletters, the place to go for information and updates.
If you were amongst those who ordered the first 50 orcas, then you will receive one free blue whale for every orca whale that you ordered. This means: if your order number is anywhere between #1563-HT and #1610-HT, then you will receive one or several free blue whales.
If you have ordered a blue whale (or several) in addition to the orca(s), then our default option will be to add an extra blue whale to your total shipment. Should you wish to have one from your order discounted instead, then you'll need to let us know.
If you placed your order later, but within the pre-order period which ends on 9 February, then you will participate in a raffle in which you can win one of three Dirty Bird inflatable orca-themed T-shirts.
Please do not ask for free blue whales or discounts, if your order is not within those given above.
While I will try to provide you with accurate updates on the progress of the project, please be aware that timelines in international logistics can change at short notice.
Your orca(s) and blue whale(s) will be shipped together. If you have ordered anything else from the in-stock catalogue, then those items will be shipped along at the same date if they are still in stock at the shipping location, otherwise they will be shipped separately.
The raffle for the T-shirts is currently planned to be held in early September 2020. This too may be delayed, due to the overall delay of the deliveries!
If you have any questions, please email us.