Help Centre

Frequently Asked Questions

  1. Do you ship to the US (or any other place in the world)? If your country has a postal system, then we will ship there. You can see the exact cost during the checkout process before you are asked to confirm/buy. Domestic UPS rates are available for most US orders.
  2. What are your order processing and shipping times? Order processing is usually 2-3 days but can be up to 5 days, depending on the product. US and German mail run times are in accordance with UPS and DHL domestic mail run times. EU shipments take 3-5 work days; other international shipments can take 2-3 weeks in addition to the order processing time. You will receive tracking information.
  3. What if the item I purchased is defective upon first inflation? Then you will be able to return it with no cost to you and have it exchanged or refunded. Alternatively, if the defect is small, you can also elect to have a partial refund of discount for future purchases. We reserve the right to assess the validity of the claim, though. Please read our Refund Policy for more information.
  4. Which forms of payment do you accept? And can I pay in installments? The store accepts major credit cards, G-Pay, Applepay, SEPA bank transfer, Giropay, Alipay, iDeal and Przelewy24. Bank deposits can be made to German, UK and US accounts. Payment in instalments (by credit card) is possible when you select the Spiltit payment option at checkout or (in Germany) by Klarna.
  5. Do you make custom inflatables? Custom designs and adaptations of existing products are available for commercial clients or for large private orders. Minimum order quantities are typically 100 pieces. Inflatable pillows can be made individually for all groups of customers. Please check our custom order page for more information.
  6. How robust are your products? All products are technically decoration items, however they are built like pooltoys and outdoor toys. Unlike most other inflatables for decoration, negative curves and stressed seams are typically reinforced.
  7. How do I use the valves and how do I inflate/use/maintain my product? You can find helpful hints on our Helpful Hints and Information page.
  8. Can I take your inflatables into the pool or ocean? Unless the item is specifically marked as a leisure floatation article, any other use than as a decoration item is at your own risk. We like to believe that oversized warning signs do not replace common sense, therefore Horseplay Inflatables products typically do not carry the warning labels required for aquatic and/or inflatable toys or leisure items.
  9. What material do you use? All standard “Horseplay Inflatables”-branded items are made of 0.25mm-0.3mm soft-PVC (EN 71 standard). Heavy duty items are made of 0.4mm vinyl.
  10. What do you recommend for fixing punctures and tears from use? Depending on where you live, we recommend Tear Aid Type B adhesive patches for easy fixes. These patches may have to replaced regularly, but they do not cause damage to the material. For major repairs, spare vinyl material should be glued over the damage, using HH66, Loctite vinyl glue, Pattex Transparent or Stormsure PVC glue. Please follow the manufacturer's instructions.
  11. Do you sell toys with adult modifications or do you modify your products for adult use? Our inflatable body pillows are aimed at adult use. Some are fitted with ona holes. We do not custom-modify other products.
  12. May I pick my products up? You may only pick up your products at public events or functions where a Horseplay Inflatables representative is present. This may have to be arranged beforehand. Pick-up at the warehouse locations is not possible.

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