FAQ

Frequently Asked Questions

  1. Do you ship to the US (or any other place in the world)? If your country has a postal system, then I’ll ship there. You can see the exact cost during the checkout process before you are asked to confirm/buy. For the US only, domestic UPS rates will be available for most products from late 2018 onwards.
  2. What are your order processing and shipping times? Order processing is usually 2-3 days but can be up to 5 days, depending on the product. US and German mail run times are in accordance with UPS and DHL domestic mail run times. EU shipments take 3-5 work days; other international shipments can take 2-3 weeks in addition to the order processing time. You will receive tracking information.
  3. What if the item I purchased is defective upon first inflation? Then you will be able to return it with no cost to you and have it exchanged or refunded. Alternatively, if the defect is small, you can also elect to have a partial refund of discount for future purchases.
  4. Which forms of payment do you accept? And can I pay in installments? The store accepts credit cards, Paypal and SofortPay (Germany). There is no payment-in-installments option.
  5. Do you make custom inflatables? Custom designs and adaptations of existing products are available for commercial clients or for large orders. Minimum order quantities are typically 100 pieces. Inflatable pillows can be made and printed with your art to-order with no minimum order quantity.
  6. How robust are your products? Can they be ridden and bounced-on? All products, except for the inflatable pillows and some of the floats, are technically decoration items. Most can take a fair amount of weight and rough play. Unlike most other inflatables for decoration, negative curves and stressed seams are typically reinforced. Common sense should let you identify which items or parts of items are more fragile than others – usually when aesthetic considerations were a priority.
  7. Can I take your inflatables into the pool or ocean? Unless the item is specifically marked as a leisure floatation article, any other use than as a decoration item and by persons aged 14 or older is at own risk. We like to believe that oversized warning signs do not replace common sense, therefore Horseplay Inflatables products typically do not carry the warning labels required for aquatic and/or inflatable toys or leisure items.
  8. What material do you use? All “Horseplay Inflatable”-branded items are made of 0.25mm soft-PVC (EN 71 standard). The printing is screen-printed on all items except for the inflatable pillows, which are digitally printed and coated.
  9. Dou you sell toys with adult modifications or do you modify your products? The only explicitly “adult-themed” items are the inflatable pillows, which can be printed to your request.