Help Centre

Frequently Asked Questions

  1. Do you ship to the US (or any other place in the world)? If your country has a postal system, then we will ship there. You can see the exact cost during the checkout process before you are asked to confirm/buy. For the US only, domestic UPS rates will be available for most products from late 2018 onwards.
  2. What are your order processing and shipping times? Order processing is usually 2-3 days but can be up to 5 days, depending on the product. US and German mail run times are in accordance with UPS and DHL domestic mail run times. EU shipments take 3-5 work days; other international shipments can take 2-3 weeks in addition to the order processing time. You will receive tracking information.
  3. What if the item I purchased is defective upon first inflation? Then you will be able to return it with no cost to you and have it exchanged or refunded. Alternatively, if the defect is small, you can also elect to have a partial refund of discount for future purchases. We reserve the right to assess the validity of the claim, though.
  4. Which forms of payment do you accept? And can I pay in installments? The store accepts credit cards, Paypal, Pay Later and SofortPay (Germany). There is no payment-in-installments option.
  5. Do you make custom inflatables? Custom designs and adaptations of existing products are available for commercial clients or for large orders. Minimum order quantities are typically 100 pieces. 
  6. How robust are your products? All products are technically decoration items, however they are built like pooltoys and outdoor toys. Unlike most other inflatables for decoration, negative curves and stressed seams are typically reinforced.
  7. How do I use the valves and how do I inflate/use/maintain my product? You can find helpful hints on our Helpful Hints and Information page.
  8. Can I take your inflatables into the pool or ocean? Unless the item is specifically marked as a leisure floatation article, any other use than as a decoration item is at your own risk. We like to believe that oversized warning signs do not replace common sense, therefore Horseplay Inflatables products typically do not carry the warning labels required for aquatic and/or inflatable toys or leisure items.
  9. What material do you use? All “Horseplay Inflatables”-branded items are made of 0.25mm-0.3mm soft-PVC (EN 71 standard).
  10. What do you recommend for fixing punctures and tear from use? Depending on where you live, we recommend Tear Aid Type B adhesive patches for easy fixes. These patches may have to replaced regularly, but they do not cause damage to the material. For major repairs, spare vinyl material should be glued over the damage, using HH66, Loctite vinyl glue, Pattex Transparent or Stormsure PVC glue. Please follow the manufacturer's instructions.
  11. Do you sell toys with adult modifications or do you modify your products for adult use? Our inflatable body pillows are aimed at adult use. Some are fitted with ona holes. We do not custom-modify other products.
  12. May I pick my products up? You may only pick up your products at an event where a Horseplay representative is present and must first be arranged and agreed to by us.

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